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Generator Fuel Supply —
Because Power Outages Don't Announce Themselves

When the grid goes down, your generator is the only thing standing between your business and operational chaos. We make sure it never runs dry — with scheduled refueling, tank monitoring, and 24/7 emergency response.

Dubai Response: 60 min target
All 7 Emirates
Tank Level Monitoring
Fuel Polishing Service
No Emergency Premium
Why It Matters

The True Cost of Generator Failure

A backup generator that runs out of fuel isn't a backup — it's a paperweight. Consider what happens when the power fails and your generator won't start:

Hospital
Life-support equipment fails. Surgeries stop. Refrigerated medicines spoil. Patient safety compromised. The cost isn't measured in dirhams — it's measured in lives.
Data Center
Servers go down. Data corrupts. SLA penalties kick in. A single hour of downtime can cost AED 500,000 – 2,000,000+ in direct losses, penalties, and reputational damage.
Hotel
Guests trapped in elevators. No AC in 45°C summer. Food spoilage. Security systems failing. Negative reviews multiply. Brand damage lasts years.
Manufacturing Plant
Production halts mid-batch. Raw materials wasted. Equipment damaged by abrupt shutdown. Delivery deadlines missed. Contractual penalties for late supply.
Construction Site
Tower cranes stop (safety risk if mid-lift). Dewatering pumps fail (site floods). Site accommodation loses AC and lighting. Workers idle — but still on payroll.
Telecom Tower
Mobile network goes down. Emergency calls can't connect. Regulatory fines. Customer churn. Reputational damage that takes months to repair.

The cost of generator failure is orders of magnitude higher than the cost of reliable fuel supply. The question isn't "Can we afford a generator fuel management program?" It's "Can we afford NOT to have one?"

Our Solutions

Comprehensive Generator Fuel Management

Solution 1: Scheduled Refueling

We establish a regular refueling schedule based on your generator's tank capacity, fuel consumption rate (litres per hour at typical load), testing schedule (weekly/monthly runs consume fuel), and historical usage patterns. We typically schedule deliveries so your tank never drops below 50–70% capacity — providing a comfortable buffer. During extended outages, we automatically schedule additional deliveries without you calling us.

Solution 2: Tank Level Monitoring

We install an ultrasonic fuel level sensor on your generator's day tank and bulk storage tank. The sensor transmits real-time fuel levels to our monitoring system 24/7 via cellular or satellite network. What this enables: Remote monitoring (our team and optionally your team see levels 24/7), automatic reorder when fuel drops below your pre-set threshold (e.g., 40%), consumption analytics (actual vs. manufacturer specs), and a complete audit trail of every litre delivered and consumed.

Solution 3: 24/7 Emergency Refueling

For the unexpected — extended power outages, higher-than-expected consumption, or any situation where your generator is running low outside scheduled deliveries. Call our emergency line and we dispatch a tanker immediately. No emergency premium — you pay the same rate as scheduled deliveries. We don't profit from your crisis. Our average emergency response time in Dubai over the past 12 months: 42 minutes.

Solution 4: Fuel Quality Management

Diesel degrades over time — especially in the UAE's heat. In as little as 6–12 months of storage, diesel can experience oxidation (forming gum and sediment), microbial "diesel bug" growth, water accumulation through condensation, and additive degradation. Our solution: Fuel conditioning with stability additives and biocides, mobile fuel polishing to restore contaminated fuel without expensive tank draining, periodic quality testing (water content, microbial growth, oxidation stability), and tank maintenance advice.

Emergency Response

Response Times — 24/7, All Emirates

Call +971 50 992 9257 — 24 hours a day, 7 days a week, 365 days a year.

Dubai
< 60 min
Full coverage — all areas, free zones, ports
Sharjah
90–120 min
All industrial zones, SAIF Zone
Ajman
90–120 min
All areas including Ajman Free Zone
Abu Dhabi
2–3 hrs
City, Mussafah, ICAD, Al Ain
RAK
3–5 hrs
All industrial areas and free zones
Fujairah
3–5 hrs
Port area, free zone, industrial zones

Response times are targets, not guarantees. Actual times depend on tanker availability, traffic, and your distance from our nearest available tanker. For the most critical facilities, we recommend tank monitoring with automatic reordering to prevent emergencies from occurring in the first place.

Generator Sizes

From 50 kVA to 5,000+ kVA — We Fuel Them All

Generator TypeCommon ApplicationsTypical Fuel Consumption at 75% Load
50–100 kVA (Small)Small offices, villas, retail shops, small telecom sites10–20 litres/hour
200–500 kVA (Medium)Mid-size commercial buildings, hotels, schools, medium construction sites30–80 litres/hour
800–1,500 kVA (Large)Large hotels, hospitals, data centers, large manufacturing plants120–220 litres/hour
2,000–5,000+ kVA (XL)Major data centers, industrial complexes, large hospitals, district cooling plants300–750+ litres/hour

Fuel consumption roughly follows 0.2–0.3 litres per kVA per hour at 75% load. We use your manufacturer's data or actual measurement to plan deliveries accurately.

Best Practices

Generator Fuel Management Tips

Good practices at your end maximize generator reliability — even with the best fuel supply program.

1
Run Your Generator Regularly
Most manufacturers recommend weekly or bi-weekly test runs (30–60 minutes under load). This keeps the engine lubricated, charges the starting battery, burns off moisture in the exhaust system, and circulates fuel through the system — reducing stagnation in lines and filters.
2
Maintain Proper Tank Levels
Keep bulk storage tanks as full as practical. The more empty space (ullage) in the tank, the more air — and the more condensation that forms during temperature cycles. Condensation = water in fuel = problems. Keep above 60% where possible.
3
Install a Water Separator Filter
Between the storage tank and generator, install a fuel filter/water separator. Check and drain it regularly. This is your last line of defense against water reaching the engine — a common and preventable cause of generator failure.
4
Test Your Fuel Annually
If your generator fuel sits for more than 6 months, arrange annual testing. Key parameters: water content, particulate contamination, microbial growth (bacteria/fungi), and oxidation stability. Hibernia Diesel can arrange this testing.
5
Have a Fuel Management Contract
Don't rely on remembering to check fuel levels and call for delivery. A contract with scheduled deliveries and optional tank monitoring means fuel management happens automatically — freeing your team for their actual jobs.
6
Know Your Runtime
Understand how long your generator can run on a full tank at typical load. If a full tank gives you 24 hours of runtime and outages rarely exceed 8 hours, you have a comfortable buffer. If a full tank gives only 8 hours and outages can last longer, you need a larger tank, more frequent deliveries, or automatic refueling triggers.
FAQ

Common Questions

How quickly can you deliver in a real emergency?
Our target is within 60 minutes for Dubai metro. Our actual average emergency response time over the past 12 months has been 42 minutes for Dubai. Response times are targets — actual time depends on tanker availability, traffic, and distance. For the most critical facilities, we strongly recommend tank monitoring with automatic reordering to prevent emergencies from occurring in the first place.
Can you refuel generators on building rooftops or in basements?
Rooftops: typically no — our tankers pump from ground level. If your generator is on the roof, you likely have a day tank at ground level that we can fill. Basements: yes, if access is adequate for the required tanker size and ventilation is sufficient for safe operation. Site survey required before first delivery.
What fuel grade do you recommend for generators?
For most modern generators in the UAE, we recommend EN 590 diesel (10 ppm sulfur). For older generators, red diesel/gas oil is also suitable and may be more cost-effective. We'll advise based on your generator manufacturer's specifications and warranty requirements.
Do you offer fuel polishing for contaminated generator fuel?
Yes. Our mobile fuel polishing unit can filter and condition fuel in your storage tank, removing water, sediment, and microbial contamination. This is often more cost-effective than draining and disposing of contaminated fuel and refilling with new product. Contact us for an assessment.
Can you supply multiple generators at one site?
Yes. Many clients have multiple generators — a hospital with separate generators for different wings, or a data center with N+1 redundancy. We manage fuel supply for all of them, with different delivery schedules if consumption patterns differ.

Don't Let Your Generator Run Dry — Ever

Schedule a site assessment for your generator fuel needs. We'll evaluate your setup, recommend a fuel management program, and provide a no-obligation quotation.