Everything you want to know — and some things you didn't think to ask. If your question isn't here, WhatsApp us at +971 50 992 9257 and we'll answer it directly.
Minimum order quantities depend on your location and the product grade. As a general guide:
Dubai Metro Area:
Other Emirates: Minimum orders typically start at 1,000 imperial gallons for diesel products. Higher minimums may apply for remote locations.
For bulk contracts and regular scheduled deliveries, lower per-delivery minimums can be negotiated. Contact us with your requirements.
Our pricing is fully transparent and based on three components:
For spot purchases, we provide a firm quote valid for a stated period (typically 24–48 hours). For contract clients, we establish a pricing formula reviewed monthly or quarterly with documented market rationale for any adjustments.
We offer flexible payment arrangements depending on your order volume, contract type, and credit history:
We do not require large upfront deposits for standard UAE deliveries from approved clients.
There are several ways to reach us:
To give you an accurate quote as quickly as possible, please include: product grade(s), approximate volume per delivery and frequency, delivery location (emirate, area, free zone), any special requirements, and payment preference. Most quotes are provided within 1–4 business hours for standard requests.
We price competitively within the UAE market, but we don't engage in "race to the bottom" discounting. Diesel is a commodity, but fuel supply is a service. The cheapest diesel in Dubai won't save you money if it arrives late, doesn't meet specs, or comes from a supplier who won't answer the phone when something goes wrong.
That said, if you have a genuine competing quote for comparable product and service levels, we're happy to discuss it. Fair pricing, transparently quoted, with no surprise fees — that's our commitment.
We deliver to all seven emirates of the UAE:
Remote or offshore locations: Please contact us to discuss feasibility. We have experience with offshore platform supply in UAE waters.
Our fleet includes tankers ranging from 1,000 to 12,000 imperial gallons (4,546 to 54,553 litres):
| Tanker Capacity | Typical Use |
|---|---|
| 1,000 IG (small) | Small generators, sites with limited access, residential compounds |
| 2,000–3,000 IG (medium) | Medium construction sites, hotel generators, small fleet depots |
| 5,000–8,000 IG (large) | Large construction projects, manufacturing plants, main fleet depots |
| 10,000–12,000 IG (heavy) | Bulk deliveries, major infrastructure projects, marine bunkering support |
We strongly recommend having an authorized representative present to verify compartment seals, witness the sample draw, and sign the delivery note.
However, for regular contract clients with accessible, secure storage tanks, we can arrange unattended deliveries with prior written authorization. This typically requires a documented site access procedure, clear tank identification, pre-agreed delivery limits, and photographic confirmation of delivery sent to your designated contact.
Yes. Rain in the UAE is infrequent but we operate in all weather conditions, including rain, dust storms, and summer heat (up to 50°C+). Our tankers and equipment are rated for the full range of UAE weather conditions.
In extreme weather emergencies (severe flooding, sandstorms with near-zero visibility), we may temporarily pause deliveries for driver safety. We communicate immediately with affected clients and reschedule at the earliest safe opportunity — with zero penalty to you.
EN 590 Diesel (White/Road Diesel) — ≤10 ppm sulfur:
Red Diesel / Gas Oil:
Yes. A COA is available for every delivery upon request — typically provided within 24 hours. For contract clients, we can include COAs with every delivery document as standard.
A Hibernia Diesel COA typically includes: product name and grade, delivery date and quantity, density at 15°C, sulfur content (mg/kg), cetane number or index, distillation range, flash point, water content, total contamination, and additional parameters per client request (lubricity HFRR, CFPP, FAME content, etc.).
Proper storage is critical to maintaining fuel quality. Key recommendations:
We strongly discourage it — here's why:
If you must switch grades, the tank should be emptied, cleaned, and inspected before the new grade is introduced. Contact us for advice on transitioning between fuel grades.
Both options are available — we don't force anyone into contracts they don't want.
Spot Purchasing: Order when you need fuel — no ongoing commitment. Pricing reflects current spot market conditions. Subject to tanker availability (contract clients receive priority). Best for occasional users or companies testing our service.
Contract Supply: A supply agreement covering a defined period (typically 6, 12, or 24 months). Benefits include priority allocation, pricing stability, dedicated account manager, scheduled delivery program, quarterly quality reports, credit terms available, and flexible volume adjustments within agreed bands.
Many clients start with spot purchases and transition to contracts once they're confident in our service.
Yes — within reason. Our contracts include agreed volume bands (e.g., "500–1,000 IG per week") rather than rigid fixed volumes. As long as your consumption stays within the band, schedule changes are managed with a simple phone call or WhatsApp message.
Major changes (e.g., adding an entirely new delivery site) are managed through a simple contract amendment — no penalties.
To apply for credit terms:
Credit accounts are available to UAE-registered companies with established trading history. New companies may initially trade on a prepaid basis while establishing payment history.
All Hibernia Diesel tankers carry spill response kits and our drivers are trained in spill containment and response.
Immediate actions:
Post-incident: Incident report within 24 hours, root cause analysis within 48 hours, contaminated materials disposed of through licensed waste handlers (our responsibility if our operations caused the spill), preventive measures implemented.
"Environmentally friendly" and "diesel" require careful qualification.
Our EN 590 ultra-low sulfur diesel (10 ppm) represents the cleanest widely-available diesel grade. Compared to high-sulfur diesel:
Our Black Diesel / Recycled Diesel program diverts used oil from landfill, re-refining it into industrial fuel — a circular-economy approach. We are actively monitoring renewable diesel (HVO) supply chain development in the Middle East and intend to offer lower-carbon options as they become commercially viable in our market.
If your question isn't answered here, we're happy to help directly. Reach out via any of the channels below and we'll get back to you within one business day — usually within hours.
Join 500+ businesses across the UAE who trust Hibernia Diesel for reliable, certified fuel supply.
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